Case Study: Implementing Interactive Staff Self-Service Kiosks to Automate Paper-Based HR Processes

Client Overview

Industry: Manufacturing Plant
Challenge: Manual, paper-based HR processes leading to inefficiencies, delays, and administrative burdens.

Background

The site relied on traditional, paper-based methods for HR-related tasks such as:

• Leave requests

• Timesheet submissions

• Employee data updates

• Payroll inquiries

• Training registrations

This manual approach resulted in:

• Delays in processing requests

• High administrative workload

• Increased risk of errors

• Poor employee experience due to long wait times
  
  

Solution: Interactive Staff Self-Service Kiosks

To modernize HR operations, [Company Name] implemented touchscreen self-service kiosks integrated with their HR Information System (HRIS).

Key Features of the Kiosk System:

✔ User-Friendly Interface – Intuitive touchscreen navigation
✔ Secure Login – Employee ID, biometric, or RFID authentication
✔ Automated Workflows – Digital submission and approval of HR requests
✔ Real-Time Updates – Synced with HRIS for instant record updates
✔ Multi-Language Support – Catering to a diverse workforce
✔ 24/7 Accessibility – Available in common areas (break rooms, lobbies)

Results & Benefits

• 80% Reduction in Paperwork – Digital submissions eliminated manual forms

• 60% Faster Processing Time – Automated approvals reduced delays

•  Improved Employee Satisfaction – Instant access to HR services

• Reduced HR Administrative Burden – Staff shifted focus to strategic tasks

• Enhanced Data Accuracy – Minimized errors from manual entries